TWA
5May/110

A Nation of Freelancers

Posted by Edward Thomas

There’s a new way of working. At a recent presentation given at Andover Expo, it was said that twenty years from now, we will each have three jobs – one of which will be running our own business. Whilst that may seen difficult to imagine, the way we do business is changing at record speed, and with more and more people becoming self-employed or contracting their services out to companies, we’re fast becoming a nation of freelancers.

Business owners may shudder at the prospect – how can they afford freelance rates and do without permanent staff? And how will we all manage without sick pay, annual leave and maternity benefits? Well it doesn’t have to be quite as complicated as you may think - in fact, this way of working may well benefit both business owners, their associates and clients alike.

TWA is one such company which has embraced this notion, applying the idea of employing a solely freelance workforce for all sides of the firm – from business support services and event management to creative marketing. Set up back in 2006, our plan was to hire in expert skills to match the needs of clients as and when they were required. The aim? To have a body of freelancers with a range of skills affiliated to the business, and to get the best quality of work without the overheads.

Soon establishing a need for a full-time design team, copywriter and marketing executive, we decided to take on several staff alongside our associated freelancers. But as the company’s offering evolved and several members of the permanent team left or became self-employed, TWA reverted back to its initial policy and has found that in times of a recession, it provides piece of mind and a more affordable way of doing business, without compromising the quality of work.

Co-Director Paul Winter says:

“We find it suits us to have a body of specialists on hand rather than employing people directly. In terms of juggling people’s holiday and buying in equipment, although freelancers can work at a more expensive rate we do find it far more economic. Our clients build relationships with Ed and I, and they know our regular freelancers well too - so there’s no compromise.”

Paul continues: “Since reverting to this way of sourcing staff, our overheads have reduced by more than 75%. We work on an annual planned programme of activities and negotiate rates with our team of associates - this ensures a guaranteed income for both the business and our team while allowing the client to get continuity of service without paying for the overheads a traditional agency would carry.  This leaves the associates free to undertake additional freelance work and, for TWA, a tried and trusted resource can be expanded when required.”

TWA aren’t the only ones to be thinking this way. Andover-based Remote Team Network (RTN) have recently secured a sizeable export contract in association with PWP Architects, providing the conceptual design for a major tourism project in Uganda. By inviting UK-based freelancers to lodge their interest in the project through the company’s website remoteworkersonline.com, RTN is bringing together the skills of experts in a number of different sectors, and enabling them to work together without the need to commute. RTN hopes to transform the way international projects are led by offering a leaner, greener alternative to more traditional team projects, as well as providing access to the extensive talent pool of expert freelancers based within the UK.

It makes perfect sense.  At a time when fuel costs and property rental are at an all-time high and technology is enabling swifter, more advanced communication than ever before, there’s no need for an office full of desks, a permanently employed workforce and a complicated PAYE system. The way we do business is changing and companies need to look at the options available to them to remain competitive.

Having evolved the company’s structure significantly, TWA is now running more efficiently than ever, with costs to clients reduced and a more strategic and focused outlook on the future of our business.  Recently shortlisted for Hampshire County Council’s Small Business of the Year Award, and now running several business events which have been met with huge success, TWA is the proof in the pudding that having less people on the payroll could mean big things for your enterprise.

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29Mar/110

Does social media really push all the right buttons?

Posted by Edward Thomas

Facebook, LinkedIn, Twitter – we’re hearing more about how these are the essential tools for anyone running a business. In fact, we’re being told that these things are so important that people who ignore them won’t just be behind, they will fail.
 
But is this really the case? Panic-stricken MDs who are trying to handle paperwork, staff, production, marketing and sales are now desperately trying to find the time to update their status on Facebook, re-tweet a client’s message, and find some new business chums on LinkedIn. Or they’re paying someone else to do it all for them.

While it’s clear that we need to move with the times, and the internet presents a fantastic opportunity for a company who wants to broaden their audience, it is possible that we’re all getting so caught up with all these online trends that we’re forgetting about what’s really important.
 
At our recent Andover Expo, we learned about HooteSuite, a method of controlling all our social media endeavours from one (very wide) screen. We also heard that you can’t just write any old thing on these programmes, we need to think about key words, sentence length, and what you’re actually saying. We need to follow and be followed, and we need to not only update every day, but pay attention to what everyone else is saying. Don’t have enough time? I didn’t think so.
 
But the success of the Expo was in itself proving quite an important point. At both the North Hants and Andover events, people came in their hundreds for just a few reasons: to network, to generate new leads, to learn and to meet people. Many who visited already had appointments with individual companies, or wanted to see a specialist adviser about a franchising opportunity, or about pensions, or about business support.

Social media had definitely earned its place in broadcasting the event and letting people know where to find all these clever people, but it wasn’t enough on its own to make things happen.
 
One of the speakers on the day said: “All marketing tools are important, but they must be used as part of an intelligent mix. Some things don’t change, and you still have to be out there, in front of your prospective clients, in order to gain new business.”
 
Indeed, when it comes to Tweeting and Facebook-ing and LinkedIn-ing, it’s all very good at creating attention, but perhaps we shouldn’t consider social media as the be-all and end-all when it comes to creating new business. Perhaps we should see it as a handy tool, but not something we should spend all day, every day on – I’m sure clients would rather you were being productive, focused and kept busy running your company than updating your feed six times each day.
 
Marketing is crucial; there’s no doubt about it. Networking is equally vital. We all need new leads to keep our businesses going, and growing. But the fundamentals of business don’t change, regardless of how quickly technology advances. Business is about people. You have to spend time with prospective clients to build relationships. You have to believe in what you do, and conveying that passion is far easier to do in person. You have to work hard and realise that there are never any shortcuts to the basic formula. A bit of everything does you good, but don’t rely on one marketing tool solely and certainly don’t think that your business will fail if you don’t have time to make new friends on Facebook each night.
 
Instead, use every appliance in your toolbox to get you in front of people, but don’t underestimate the power of real eye contact and a firm handshake.

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3Mar/111

Is franchising a golden opportunity for your business?

Posted by Edward Thomas

Over recent months, unemployment figures have been at an all-time high. With companies making cut-backs, there are thousands of professional, experienced and qualified individuals facing redundancy. Too young to retire and struggling to find a new job, more people than ever are looking to start their own enterprise - and with redundancy money in their pocket, franchising is proving hugely popular as a lower-risk way of running a successful business.

And quite rightly so, as for the owners of successful businesses, this presents the ideal opportunity to expand and generate more profit without having to make massive investments or employ more staff. That said, franchising is not something to be taken lightly - and there are a number of points which must be considered before taking that leap.

Identify the key selling point of your business. What has made your company a success? Can it be replicated?  If the reason you’ve done so well is due to your location, or because all your team have brought loyal contacts with them, you have to consider whether the formula would work with someone else running the show in a completely different position. Brand strength is crucial in the success of any franchise and you have to be realistic about the future of your own enterprise before you consider selling your brand.

Find the right franchisee. Once you’ve found your niche and seen its potential, you need to make sure that you have a committed, hard-working franchisee to replicate the successful running of your business. Your brand is your baby, so you need to have faith in anyone who represents it. Depending on how much involvement you intend to have with your franchisee (in training etc), you also need to be able to work with that individual, and know that they share your business values.

Have you got time? You may need to train your franchisee and their staff and you’ll probably want to keep control of things at the beginning. Hand-holding can take time, but it will also help support your franchisee and help them to understand the way you do business. This will pave the way to greater success in the future.

Get the right support. You’ll need good specialist advice on legal and financial matters, as well as guidance from someone experienced in franchising. You’ll also need to think about marketing and promotion, because letting your customers know that another branch will be opening up not only promotes your franchise, it also does wonders for brand reinforcement – and for your business.

The TWA team have joined forces with a group of franchise specialists to offer a FREE clinic at the Andover Expo on March 16th at The Lights in Andover, Hampshire. Able to advise on all aspects of franchise development, licensing, sales and marketing, training and other aspects of business development and support, TWA will be working in co-operation with Natwest and Parker Bullen Solicitors to offer advice and information to all who come along on the day. For more info, visit www.andoverexpo.biz, or to book a FREE consultation, call Ed Thomas on 01264 355 846.

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15Feb/110

Fresh Direction

Posted by Edward Thomas

We’ve started the year with a new niche for our marketing and creative skills, now focusing upon companies within the technology, energy and manufacturing sectors - and further honing our offering to companies with a turnover of over £2million.
 
Having recently secured a new 12 month contract with PMA, who have recently been nominated for a prestigious technical innovation award, we’re looking forward to focusing upon what we do best, and further developing our specialism.
 
For more information, give Ed a call on 01264 355 846
 
Link of the month

We’d always wondered how our SEO expert, Lucy, managed to get her Mini into such a tight space in the morning: http://www.youtube.com/watch?v=REpXf0cmJ64

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7Dec/100

Not sure you can afford to exhibit at one of our Business Expos? Can you afford NOT to?

Posted by Edward Thomas

Here are ten reasons why you should be making an exhibition of yourself...

  • Exposure. Exposing your services and products to hundreds, even thousands of people who are looking to buy is a fantastic way of generating new business.
  • A live marketing experience. You can’t beat getting face-to-face with potential clients, showing them what you can do and ensuring their undivided attention.
  • The right people. Business events deliver buyers direct to sellers, usually within a specific industry sector or location. What does that mean for you? That everyone who walks through the door is a potential customer, with needs relevant to your offering.
  • Cost effective advertising. Exhibitions are the cheapest method of getting in front of your customers – you and your staff are the advert. And that counts for more than words on a screen; you are a living, breathing and believable promotion, capable of building strong leads and forging important connections with visitors.
  • Let them come to you. Getting in front of potential customers is difficult at the best of times, and also time consuming. At an exhibition, prospects will come to you, and you can speak to everybody at once in the same professional surroundings, where you have your team, portfolio and products to hand.
  • 80% of exhibitions visitors are personally involved in buying products and services*. Imagine it: a room full of influential people interested in what you can do for them.
  • 91% of decision-makers prefer trade shows**. And unlike normal correspondence, you can address and overcome any objections swiftly, thus accelerating your sale.
  • Boost sales. We all know about the recession, but you can either sit back and worry about what the state of the economy means for your enterprise, or you can get out and secure the business which will see you through the hard times.
  • Raise your profile. Associate yourself with the cream of local business or well-known brands within your sector and people will see that you are serious about what you do and proactive in your approach.
  • Appeal to all five senses. Demonstrate what you do, talk to people, show them, let them touch, test or taste (maybe even smell!) your products. Build familiarity and faith in your brand.

 And don’t forget, if you aren’t at that exhibition, you’re out of the game. Don’t let competition leave you behind – put yourself forward and start exhibiting now!

Business Expos are a fantastic way of boosting business and increasing your potential for success. You can exhibit for less than you think at a TWA Expo. Visit www.andoverexpo.biz or call Lucy Lomax now on 01264 355846.

*Source; Event industry alliance

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8Sep/100

Creating & Maintaining your Brand

Posted by Edward Thomas

Branding is important because:

It is your reputation and how people feel about your business offering. Correct Brand positioning can give you competitive advantage. Perception is reality.

How do you create a Brand?

Here are 5 points to consider when creating or reviewing your Brand:

  1. Know your Mission / Vision / Values. If you haven’t got these then develop them
  2. It is your passion that makes you different
  3. Identify your Unique Selling Proposition (USP)
  4. Ensure design simplicity of your corporate identity/logo that reflects your corporate culture and is workable with all media and applications of use
  5. Always be consistent

Maintaining your Brand

  1. Keep it consistent across everything
  2. Protect the design
  3. Remember that part of Brand perception is the whole customer experience before, during and after the sale
  4. Monitor what is being said about your Brand (particularly social media)
  5. Revisit your Mission / Vision / Values statements and ensure that everyone in your company knows and understands them.
  6. Maintain the culture that makes what you do special

When the Brand is right it makes us want to own it and be part of the whole experience.

Remember we are all members of the human race. We buy from those we know, like and trust so you must breed love and trust in your customer base.

Your Brand is an asset and there are tangible and intangible elements - the look and feel. The tangible is the graphic element of the logo and application in all marketing communications together with the messages. The intangibles are you and your people, the customer experience, the way they behave and the perception of your product/service.

You don’t just create and apply Branding, you and your organisation are branding. Everything you and your staff do (and the way they do it) is part of your Brand.

As business owner/founder YOU are the single most important part of your Brand

Want to make this happen? If you need help, talk to TWA and we will ask you the questions that will get you thinking. Get the thinking right and the rest will follow.

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27Jul/100

5 reasons why you should create a Facebook page for your business

Posted by Edward Thomas

Just a few minutes is all it takes to set up a Facebook fan page andit's a zero-cost way to target an interested audience. Once you have done it, you have a vehicle to communicate with them for free whenever you feel like it. Social media is here to stay, so here are five great reasons why you should build a Facebook fan page for your business today:

  1. As I said in the intro, it doesn’t cost a penny. You just need to invest a little of your time, which won’t be a lot because it’s so easy.
  2. Unlike the rest of Facebook, which is password protected, a fan page isn’t - so can be viewed by anyone. This openness also makes your fan page very search engine-friendly, so get plenty of important keywords in place and your page will be found!
  3. Encourage your prospects to become fans. With your fan page you can then provide regular news, updates and product info to your new following.
  4. You're in charge. Because you retain full control of your fan page you can not only send out updates and messages, you can manage the information displayed on the page.
  5. Harness the power of viral marketing. In most cases, every fan that joins your page has your info published on their own page for their friends and followers to see as well.

So there you have it. Five great reasons to set up a fan page on Facebook for your business. It will only take a few minutes and it’s a doddle to do: visit www.facebook.com and select ‘adverts and pages’, then ‘pages’ and then ‘create page’. Add your info and URL, upload your logo and away you go!

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