TWA
5May/110

A Nation of Freelancers

Posted by Edward Thomas

There’s a new way of working. At a recent presentation given at Andover Expo, it was said that twenty years from now, we will each have three jobs – one of which will be running our own business. Whilst that may seen difficult to imagine, the way we do business is changing at record speed, and with more and more people becoming self-employed or contracting their services out to companies, we’re fast becoming a nation of freelancers.

Business owners may shudder at the prospect – how can they afford freelance rates and do without permanent staff? And how will we all manage without sick pay, annual leave and maternity benefits? Well it doesn’t have to be quite as complicated as you may think - in fact, this way of working may well benefit both business owners, their associates and clients alike.

TWA is one such company which has embraced this notion, applying the idea of employing a solely freelance workforce for all sides of the firm – from business support services and event management to creative marketing. Set up back in 2006, our plan was to hire in expert skills to match the needs of clients as and when they were required. The aim? To have a body of freelancers with a range of skills affiliated to the business, and to get the best quality of work without the overheads.

Soon establishing a need for a full-time design team, copywriter and marketing executive, we decided to take on several staff alongside our associated freelancers. But as the company’s offering evolved and several members of the permanent team left or became self-employed, TWA reverted back to its initial policy and has found that in times of a recession, it provides piece of mind and a more affordable way of doing business, without compromising the quality of work.

Co-Director Paul Winter says:

“We find it suits us to have a body of specialists on hand rather than employing people directly. In terms of juggling people’s holiday and buying in equipment, although freelancers can work at a more expensive rate we do find it far more economic. Our clients build relationships with Ed and I, and they know our regular freelancers well too - so there’s no compromise.”

Paul continues: “Since reverting to this way of sourcing staff, our overheads have reduced by more than 75%. We work on an annual planned programme of activities and negotiate rates with our team of associates - this ensures a guaranteed income for both the business and our team while allowing the client to get continuity of service without paying for the overheads a traditional agency would carry.  This leaves the associates free to undertake additional freelance work and, for TWA, a tried and trusted resource can be expanded when required.”

TWA aren’t the only ones to be thinking this way. Andover-based Remote Team Network (RTN) have recently secured a sizeable export contract in association with PWP Architects, providing the conceptual design for a major tourism project in Uganda. By inviting UK-based freelancers to lodge their interest in the project through the company’s website remoteworkersonline.com, RTN is bringing together the skills of experts in a number of different sectors, and enabling them to work together without the need to commute. RTN hopes to transform the way international projects are led by offering a leaner, greener alternative to more traditional team projects, as well as providing access to the extensive talent pool of expert freelancers based within the UK.

It makes perfect sense.  At a time when fuel costs and property rental are at an all-time high and technology is enabling swifter, more advanced communication than ever before, there’s no need for an office full of desks, a permanently employed workforce and a complicated PAYE system. The way we do business is changing and companies need to look at the options available to them to remain competitive.

Having evolved the company’s structure significantly, TWA is now running more efficiently than ever, with costs to clients reduced and a more strategic and focused outlook on the future of our business.  Recently shortlisted for Hampshire County Council’s Small Business of the Year Award, and now running several business events which have been met with huge success, TWA is the proof in the pudding that having less people on the payroll could mean big things for your enterprise.

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29Mar/110

Does social media really push all the right buttons?

Posted by Edward Thomas

Facebook, LinkedIn, Twitter – we’re hearing more about how these are the essential tools for anyone running a business. In fact, we’re being told that these things are so important that people who ignore them won’t just be behind, they will fail.
 
But is this really the case? Panic-stricken MDs who are trying to handle paperwork, staff, production, marketing and sales are now desperately trying to find the time to update their status on Facebook, re-tweet a client’s message, and find some new business chums on LinkedIn. Or they’re paying someone else to do it all for them.

While it’s clear that we need to move with the times, and the internet presents a fantastic opportunity for a company who wants to broaden their audience, it is possible that we’re all getting so caught up with all these online trends that we’re forgetting about what’s really important.
 
At our recent Andover Expo, we learned about HooteSuite, a method of controlling all our social media endeavours from one (very wide) screen. We also heard that you can’t just write any old thing on these programmes, we need to think about key words, sentence length, and what you’re actually saying. We need to follow and be followed, and we need to not only update every day, but pay attention to what everyone else is saying. Don’t have enough time? I didn’t think so.
 
But the success of the Expo was in itself proving quite an important point. At both the North Hants and Andover events, people came in their hundreds for just a few reasons: to network, to generate new leads, to learn and to meet people. Many who visited already had appointments with individual companies, or wanted to see a specialist adviser about a franchising opportunity, or about pensions, or about business support.

Social media had definitely earned its place in broadcasting the event and letting people know where to find all these clever people, but it wasn’t enough on its own to make things happen.
 
One of the speakers on the day said: “All marketing tools are important, but they must be used as part of an intelligent mix. Some things don’t change, and you still have to be out there, in front of your prospective clients, in order to gain new business.”
 
Indeed, when it comes to Tweeting and Facebook-ing and LinkedIn-ing, it’s all very good at creating attention, but perhaps we shouldn’t consider social media as the be-all and end-all when it comes to creating new business. Perhaps we should see it as a handy tool, but not something we should spend all day, every day on – I’m sure clients would rather you were being productive, focused and kept busy running your company than updating your feed six times each day.
 
Marketing is crucial; there’s no doubt about it. Networking is equally vital. We all need new leads to keep our businesses going, and growing. But the fundamentals of business don’t change, regardless of how quickly technology advances. Business is about people. You have to spend time with prospective clients to build relationships. You have to believe in what you do, and conveying that passion is far easier to do in person. You have to work hard and realise that there are never any shortcuts to the basic formula. A bit of everything does you good, but don’t rely on one marketing tool solely and certainly don’t think that your business will fail if you don’t have time to make new friends on Facebook each night.
 
Instead, use every appliance in your toolbox to get you in front of people, but don’t underestimate the power of real eye contact and a firm handshake.

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